Thursday, August 19, 2021

Broadband ISP Plusnet Scraps TV for Existing Customers in the UK

Broadband ISP Plusnet has begun to inform existing customers of their YouView (IPTV) powered Pay TV box that they’ve decided to completely close the service from 1st November 2021. Subscribers will be allowed to keep their set-top-box and can continue to use it to watch Freeview channels or to access their players and apps.

The news follows Plusnet TV, which cost an extra £5 per month to take, announcing at the start of the year that the provider would “no longer be taking orders” for it from 19th January 2021. Shortly after that the provider then began informing existing customers that they would stop renewing the service from 7th February.

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A spokesperson for Plusnet told “As a value provider, we’re all about giving customers simple, reliable broadband with great customer service. We are simplifying our product range and from 1st November we will no longer provide YouView TV as part of our broadband service to existing customers. Customers will still to be able to enjoy great content as part of the BT Sport App.”

Plusnet’s Customer Email:

From 1st November 2021 we have decided to close Plusnet TV and you’ll no longer be charged for your YouView service after your October bill. You’ll be able to keep your YouView set top box and continue to use it to watch Freeview channels and to access your players and apps.

If your box has a record function this will still be available for Freeview channels. Any recordings you have saved from your channel packs and paid for channels will no longer be stored after 1st November 2021.

What do I need to do?

You don’t need to do anything, the changes will happen automatically. Your package price will be updated so that you’ll no longer be charged for your TV service, you’ll see this change on your next bill after 1st October 2021. Your remaining services will continue to be charged as normal, including any discounts you may have.

We hope you’re happy with your Plusnet services, but if this change means you want to end your service, you can do so in the next 30 days without having to pay a fee for leaving early, you’ll need to call us on 0800 013 2632 to let us know.


When the Plusnet TV service closes you’ll still be able access the same great sporting content via the BT Sport App. With the BT Sport App, you can watch great sport wherever you are. You can even cast it to your TV if you’ve got a Google Chromecast or another bit of kit. The App is also available on your tablet, Xbox, Playstation, Apple TV and Samsung TV, meaning you can watch sport on any size screen.


Originally published: August 19, 2021.

H/T: Special thanks to @RegularTweetsUK for the news!

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